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Questions about a course, your account, a payment or a refund? Email us and we will get back to you.

Email us

support@mynutricare.co.uk

We reply within two business days, Monday to Friday.

We cannot give personal medical or nutrition advice by email. For health concerns, contact your own health professional.

Help us help you faster

Please include:

  • the email address on your account;
  • your order number, if your question is about a payment or a refund;
  • the course title and, for a technical problem, the device and browser you are using.

What we can help with

  • Signing in, your account and your saved tools.
  • Payments in Canadian dollars, receipts and refunds.
  • Certificates and verification IDs.
  • Errors or out-of-date information in a course, for example if Health Canada updates its advice.
  • Your personal information: access, export, correction or deletion. See our privacy policy.

Health questions

We cannot give personal medical or nutrition advice by email. For questions about your own health, your pregnancy or your child's health, contact your family doctor or nurse practitioner, midwife, public health nurse or pharmacist. For personal nutrition advice, see a registered dietitian.

For health advice by phone, call your provincial or territorial health line (811 in most provinces). If you are thinking about suicide or worried about someone, call or text 988 at any time. In an emergency, call 911.

Complaints

If something has gone wrong, email us with the word Complaint in the subject line. We will acknowledge it within two business days and keep you updated until it is resolved. Your rights are set out in our terms of use, and you keep any rights you have under your province's or territory's consumer protection law.

Send us a message

For a payment or refund, include your order number. Please do not send health details: we cannot give personal medical or nutrition advice.

We use your name, email and message only to answer you, and keep them for 2 years after the conversation ends. See our privacy policy.

Or read quick answers in our FAQ

Before you email

I cannot find my course after paying. What should I do?

Sign in with the email address you used at checkout and open My Progress. If the course is not there, email us with your order number and we will sort it out.

I forgot my password.

Use the reset link on the sign-in page. If the reset email does not arrive within a few minutes, check your spam or junk folder, then contact us.

How do I ask for a refund?

Email support@mynutricare.co.uk with your order number within 14 days of purchase. The refund policy explains when a full refund applies.

Quick answers about access, certificates and refunds are on our FAQ page.