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Questions about a course, your account, a payment or a refund? Email us and we will get back to you.

Email us

support@mynutricare.co.uk

We reply within two working days, Monday to Friday, excluding public holidays. Because of time differences, our reply may reach you outside New Zealand business hours.

We cannot give personal medical or nutrition advice by email. For health concerns, contact your own health professional.

Help us help you faster

Please include:

  • the email address on your account;
  • your order number, if your question is about a payment or a refund;
  • the course title and, for a technical problem, the device and browser you are using.

What we can help with

  • Signing in, your account and your saved tools.
  • Payments, receipts and refunds.
  • Certificates and verification IDs.
  • Errors or out-of-date information in a course, including anything that does not match current New Zealand guidance.
  • Your information: access, export, correction or deletion under the Privacy Act 2020. See our privacy policy.

Health questions

We cannot give personal medical or nutrition advice by email. For questions about your own health, your pregnancy or your child's health, contact your GP, LMC midwife, Plunket or Well Child Tamariki Ora nurse, or pharmacist.

For free health advice from a registered nurse, call Healthline on 0800 611 116, any time of day or night. For questions about your baby or young child, call PlunketLine on 0800 933 922. If you need to talk to someone, free call or text 1737. In an emergency, call 111.

Complaints

If something has gone wrong, email us with the word Complaint in the subject line. We will acknowledge it within two working days and keep you updated until it is resolved. Nothing in our terms limits your rights under the Consumer Guarantees Act 1993. Your legal rights are set out in our terms of use.

Send us a message

For a payment or refund, include your order number. Please do not send health details: we cannot give personal medical or nutrition advice.

We use your name, email and message only to answer you, and keep them for 2 years after the conversation ends. See our privacy policy.

Or read quick answers in our FAQ

Before you email

I cannot find my course after paying. What should I do?

Sign in with the email address you used at checkout and open My Progress. If the course is not there, email us with your order number and we will sort it out.

I forgot my password.

Use the reset link on the sign-in page. If the reset email does not arrive within a few minutes, check your spam folder, then contact us.

How do I ask for a refund?

Email support@mynutricare.co.uk with your order number within 14 days of purchase. The refund policy explains when a full refund applies and how it sits alongside the Consumer Guarantees Act 1993.

Quick answers about access, certificates and refunds are on our FAQ page.