Terms of use

MyNutriCare runs this website and sells self-paced online courses on nutrition and wellbeing. You can contact us at support@mynutricare.co.uk.

These terms apply to every country edition of our site (United Kingdom, United States, Canada, Australia, Ireland and New Zealand). Where a rule differs by country, the section says which edition it applies to. Our refund policy and privacy policy form part of these terms.

• You must be 18 or over to create an account or buy a course.
• Give us accurate details and keep your email address up to date, because we send receipts and important notices by email.
• Keep your password private. Your account is for one person only.
• Tell us straight away if you think someone else has used your account.

• Prices are shown in the currency of the country edition you are using and include any VAT, GST or sales tax that applies, unless the checkout clearly shows tax as a separate line before you pay.
• You pay once per course. There is no subscription and nothing renews automatically.
• Payments are handled by our payment provider. We do not see or store your full card number.
• At checkout you confirm with an unticked box that you ask for immediate access to your course. In the UK and Ireland the box also records that you lose the legal 14-day right to cancel once access starts (see section 4). In the other editions it reads: “I ask for immediate access to my course and I have read the terms of use and the refund policy. This does not affect my consumer rights.” We save your answer and the time with your order.
• Our contract with you starts when we send your order confirmation email.
• If we make an obvious pricing error, we will contact you before giving access and you can choose to pay the correct price or cancel for a full refund.

The law in the UK (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) and in Ireland (Consumer Rights Act 2022) gives you 14 days to cancel most online purchases. For digital content, this right ends once access starts, but only if you:

1. give your express consent to immediate access, and
2. acknowledge that you lose your right to cancel once access begins.

Because your course opens straight away, checkout asks you to confirm both points by ticking an unticked box that reads: “I ask for immediate access to my course and I acknowledge that I lose my legal 14-day right to cancel once access starts. This does not affect the refund policy or my rights if a course is faulty.” We save your answer and the time with your order and confirm your consent in your order confirmation email.

In every country edition, you can have a full refund within 14 days of purchase if you have completed less than 20% of the course and no certificate has been issued. The refund policy explains how to ask and how your legal rights work if a course is faulty.

• When you buy a course, we give you a personal, non-transferable licence to use it for your own learning. Your access has no time limit.
• You may print or download your tools, planners and certificates for your own and your household's use.
• You may not copy, share, resell, publish or train software on our courses, tools or illustrations, or share your sign-in details.
• We update courses when official guidance changes or to fix errors. We will not remove the main content or tools of a course you have bought.
• If we ever have to stop offering a course, we will email you in advance and give you time to download your saved tools and certificate. If this happens within 14 days of your purchase, we will refund you in full.

Our courses and tools are general education about healthy habits. They do not diagnose, treat or cure any condition and are not a substitute for advice from your doctor, midwife, health visitor, pharmacist or another qualified health professional who knows your situation.

• Read the check first list on each course page before you start, and speak to a health professional if it applies to you.
• Calculators, checkers and trackers give general information, not a diagnosis or a personal plan.
• Our author, Dr Aqsa Mukhtiar, holds a PhD in Nutrition. She is not a medical doctor.
• A certificate shows you completed a general education course. It is not a professional or clinical qualification.

Please do not:

• try to get into parts of the site or other people's accounts that you are not allowed to access;
• upload anything unlawful, harmful or that you do not have the right to share;
• use automated tools to copy or scrape our content;
• interfere with the security or running of the site.

If you break these rules or the licence in section 6, we may suspend or close your account. Unless the breach is serious, we will contact you first and give you a chance to put it right.

• We provide our courses with reasonable care and skill and make sure they match their description.
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses, because our courses are for personal use.
• If digital content we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you fair compensation.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law in your country does not allow us to limit.
• Nothing in these terms affects your legal rights as a consumer.

The law that applies depends on the country edition you buy from:

• United Kingdom: the law of England and Wales, and the courts of England and Wales. If you live in Scotland or Northern Ireland, you keep the protection of the mandatory consumer law where you live and can bring a claim in your local courts.
• Ireland: the law of Ireland and the courts of Ireland.
• United States: the law of the state where you live, together with applicable US federal law, and the courts of that state.
• Canada: the law of the province or territory where you live, together with applicable federal law of Canada, and the courts of that province or territory.
• Australia: the law of the state or territory where you live, together with applicable Commonwealth law, and the courts of that state or territory.
• New Zealand: the law of New Zealand and the courts of New Zealand.

Wherever you live, you keep the protection of any mandatory consumer law of your country, state, province or territory.

We may update these terms, for example when the law changes or we add new features. The version that applies to a purchase is the one shown when you bought the course. If we make an important change that affects courses you already own, we will email you.

If you are unhappy with anything, please email support@mynutricare.co.uk with the word Complaint in the subject line. We will acknowledge it within two working days and work with you to put things right.