Contact us
Questions about a course, your account, a payment or a refund? Email us and we will get back to you.
Email us
We reply within two working days, Monday to Friday, excluding UK bank holidays.
We cannot give personal medical or nutrition advice by email. For health concerns, contact your own health professional.
Help us help you faster
Please include:
- the email address on your account;
- your order number, if your question is about a payment or a refund;
- the course title and, for a technical problem, the device and browser you are using.
What we can help with
- Signing in, your account and your saved tools.
- Payments, receipts and refunds.
- Certificates and verification IDs.
- Errors or out-of-date information in a course.
- Your data: access, export, correction or deletion. See our privacy policy.
Health questions
We cannot give personal medical or nutrition advice by email. For questions about your own health, your pregnancy or your child's health, contact your GP, midwife, health visitor or pharmacist.
Complaints
If something has gone wrong, email us with the word Complaint in the subject line. We will acknowledge it within two working days and keep you updated until it is resolved. Your legal rights are set out in our terms of use.
Send us a message
Before you email
I cannot find my course after paying. What should I do?
Sign in with the email address you used at checkout and open My Progress. If the course is not there, email us with your order number and we will sort it out.
I forgot my password.
Use the reset link on the sign-in page. If the reset email does not arrive within a few minutes, check your spam folder, then contact us.
How do I ask for a refund?
Email support@mynutricare.co.uk with your order number within 14 days of purchase. The refund policy explains when a full refund applies.
Quick answers about access, certificates and refunds are on our FAQ page.