Questions about our courses

You pay once per course at checkout, in Canadian dollars (CAD). Any sales tax that applies in your province or territory (GST, HST or PST) is shown at checkout before you pay. There is no subscription and nothing renews automatically.

Your access has no time limit. You can go back to the lessons and tools whenever you like. If we ever had to withdraw a course, we would email you first and give you time to download your saved tools and certificate.

Any phone, tablet, laptop or desktop computer with an up-to-date web browser such as Chrome, Safari, Edge or Firefox. There is no app to install. Sign in on any device and you will pick up where you left off.

No. Each purchase is for one person's use with their own account. You are welcome to print tools for your own household, such as a family meal planner.

Use the edition for the country where you live. The Canadian edition follows Canadian guidance, such as Canada's Food Guide and Health Canada advice, points you to Canadian services and is priced in Canadian dollars. You can switch edition with the country selector at the top of the page, but courses bought in one edition open in that edition only.

Not yet. The Canadian edition is currently available in English only.

Finish the lessons and answer at least 7 of the 10 final questions correctly. You can then download your certificate as a PDF from the course or from My Progress.

Go back over the lessons and try again. Your certificate is issued as soon as you score 7 or more out of 10.

No. It shows that you completed a general education course. Each certificate has a verification ID that anyone can check on our site, but it does not qualify you to give nutrition or health advice or to use a protected professional title.

Yes. You can have a full refund within 14 days of purchase if you have completed less than 20% of the course and no certificate has been issued. Email support@mynutricare.co.uk with your order number. Read the full refund policy.

Consumer protection rules for online purchases are set by each province and territory. Our 14-day refund promise applies wherever you live in Canada, and it does not replace or reduce any rights your provincial or territorial law gives you, including if a course is faulty or not as described.

Tracker and tool entries can include information about your health, such as weight, symptoms, sleep or pregnancy. Canadian privacy law treats this as sensitive information, so we only save it with your express consent, use it only to show you your tools, charts and PDFs, and never sell it or use it for advertising.

The service providers who host and run our site may store or process data outside Canada. Wherever it is held, it is protected as our privacy policy describes, and you can ask us about it at any time.

Yes. On your My Progress page you can export your data or delete your saved tool entries and course progress at any time. To close your account completely, email support@mynutricare.co.uk. Our privacy policy explains what we keep and for how long.

No. They are general education about healthy habits, based on Canadian public health guidance. They do not diagnose, treat or cure any condition. If you have a health condition, are pregnant or take medicines, speak to your family doctor or nurse practitioner, midwife, pharmacist or a registered dietitian before making changes.

Dr Aqsa Mukhtiar, PhD in Nutrition, writes the courses and reviews the nutrition content. Courses on topics outside her specialist area, such as menopausal hormone therapy (MHT), mood or sleep problems, are written as general education from official Canadian information and tell you when to see a qualified professional.

No. Our courses and accounts are for adults aged 18 and over. Many courses are written for parents and caregivers of babies and children.