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Questions about a course, your account, a payment or a refund? Email us and we will get back to you.

Email us

support@mynutricare.co.uk

We reply within two working days, Monday to Friday, excluding public holidays.

We cannot give personal medical or nutrition advice by email. For health concerns, contact your own health professional.

Help us help you faster

Please include:

  • the email address on your account;
  • your order number, if your question is about a payment or a refund;
  • the course title and, for a technical problem, the device and browser you are using.

What we can help with

  • Signing in, your account and your saved tools.
  • Payments, tax invoices and refunds.
  • Certificates and verification IDs.
  • Errors or out-of-date information in a course.
  • Your personal information: access, export, correction or deletion. See our privacy policy.

Health questions

We cannot give personal medical or nutrition advice by email. For questions about your own health, your pregnancy or your child's health, contact your GP, midwife, child and family health nurse or pharmacist.

For health advice from a registered nurse, call healthdirect on 1800 022 222, 24 hours a day. If you need to talk to someone in a crisis, call Lifeline on 13 11 14. In an emergency, call 000.

Complaints

If something has gone wrong, email us with the word Complaint in the subject line. We will acknowledge it within two working days and keep you updated until it is resolved. Your rights under the Australian Consumer Law are not affected, and our terms of use explain them. If we cannot resolve your complaint, you can contact the consumer protection agency in your state or territory.

Send us a message

For a payment or refund, include your order number. Please do not send health details: we cannot give personal medical or nutrition advice.

We use your name, email and message only to answer you, and keep them for 2 years after the conversation ends. See our privacy policy.

Or read quick answers in our FAQ

Before you email

I cannot find my course after paying. What should I do?

Sign in with the email address you used at checkout and open My Progress. If the course is not there, email us with your order number and we will sort it out.

I forgot my password.

Use the reset link on the sign-in page. If the reset email does not arrive within a few minutes, check your spam folder, then contact us.

How do I ask for a refund?

Email support@mynutricare.co.uk with your order number. Our refund policy explains when our 14-day refund promise applies and your rights under the Australian Consumer Law.

Quick answers about access, certificates and refunds are on our FAQ page.