Questions about our courses

You pay once per course at checkout, in Australian dollars. Prices include any GST that applies. There is no subscription and nothing renews automatically.

Your access has no time limit. You can go back to the lessons and tools whenever you like. If we ever had to withdraw a course, we would email you first and give you time to download your saved tools and certificate.

Any phone, tablet, laptop or desktop computer with an up-to-date web browser such as Chrome, Safari, Edge or Firefox. There is no app to install. Sign in on any device and you will pick up where you left off.

No. Each purchase is for one person's use with their own account. You are welcome to print tools for your own household, such as a family meal planner.

Use the edition for the country where you live. The Australian edition follows Australian guidance, such as the Australian Dietary Guidelines and the Australian Guide to Healthy Eating, uses serves and kilojoules, and is priced in Australian dollars. Other editions follow their own national guidance, prices and consumer law. You can switch edition with the country selector at the top of the page, but courses bought in one edition open in that edition only.

Finish the lessons and answer at least 7 of the 10 final questions correctly. You can then download your certificate as a PDF from the course or from My Progress.

Go back over the lessons and try again. Your certificate is issued as soon as you score 7 or more out of 10.

No. It shows that you completed a general education course. Each certificate has a verification ID that anyone can check on our site, but it does not qualify you to give nutrition or health advice.

Yes. Our voluntary refund promise gives you a full refund within 14 days of purchase if you have completed less than 20% of the course and no certificate has been issued. Email support@mynutricare.co.uk with your order number. Read the full refund policy.

Australian law does not give an automatic cooling-off period for online purchases, which is why we offer our own 14-day refund promise. Your rights under the Australian Consumer Law are not affected and cannot be taken away: if a course has a major failure, for example it is not as described or not fit for its purpose, we provide a refund or another remedy at any time, not only in the first 14 days.

Tracker and tool entries can include information about your health, such as weight, symptoms, sleep or pregnancy. Under the Privacy Act 1988 this is sensitive information, so we only save it with your consent, use it only to show you your tools, charts and PDFs, and never sell it or use it for advertising.

Yes. On your My Progress page you can export your data or delete your saved tool entries and course progress at any time. To close your account completely, email support@mynutricare.co.uk. Our privacy policy explains what we keep, for how long, and how to contact the Office of the Australian Information Commissioner.

No. They are general education about healthy habits, based on Australian public health guidance. They do not diagnose or treat any condition. If you have a health condition, are pregnant or take medicines, speak to your GP, midwife, pharmacist or another health professional before making changes. For advice from a registered nurse at any time, call healthdirect on 1800 022 222. In an emergency, call 000.

Our courses are not a support or crisis service. If you need to talk to someone, call Lifeline on 13 11 14 at any time, or Beyond Blue on 1300 22 4636. For worries about your mental health during pregnancy or as a new parent, PANDA is on 1300 726 306. In an emergency, call 000.

Dr Aqsa Mukhtiar, PhD in Nutrition, writes the courses and reviews the nutrition content. Courses on topics outside her specialist area, such as menopausal hormone therapy (MHT), mood or sleep problems, are written as general education from healthdirect and other official Australian information and tell you when to see a qualified professional.

No. Our courses and accounts are for adults aged 18 and over. Many courses are written for parents and carers of babies and children.